After weeks of calls, emails and chats with virtual assistants, Kelly Mongillo of Barrie, Ont., ended up becoming another disenchanted fan facing the perils of buying tickets to high-demand events from resale sites.
Kelly Mongillo of Barrie, Ont., began frantically calling StubHub customer service in April to ask for assurances that her World Cup tickets were still valid. Mongillo paid StubHub, a scalper resale…
